FAQs

💬 Got a Question? We’re Here to Help!

1. Not sure which product to choose?

Absolutely! The Velvy team is here to guide you with personalized style and sizing support. You can connect with a female assistant via live chat, or message us on WhatsApp at +92 316 8199951. We're always ready to help you find your perfect fit!

2. Forgot your password?

No worries. Head to the login page and click on “Forgot Password”. Enter your email, and we’ll send you a link to reset it.

3. Why is the customer care number always busy?

Our lines may be busy during peak hours. Please try again after a short while—we promise to get back to you as soon as possible!

4. Are there any current discounts?

Yes! Velvy regularly runs exclusive promotions. Visit our Sale page or sign up for our newsletter to stay updated on the latest deals.

5. Do you deliver outside Pakistan?

Yes, we deliver both nationwide and internationally. Shipping charges vary by destination and weight. International orders require online payment.

6. Do you offer plus sizes?

Of course! At Velvy, we celebrate every body. We offer sizes ranging from 28A to 46DD, with inclusive styles for all shapes.

7. What are your delivery charges?

We offer free delivery on orders above Rs. 5,000/-. Orders below this amount incur a standard shipping fee of Rs. 200 within Pakistan.

8. How long will my delivery take?

Delivery typically takes:

  • 4–5 working days in metro areas
  • 6–8 working days for remote areas

Need updates? Contact our support team anytime.

9. How can I calculate my bra size?

Easy! Use the Velvy Bra Size Calculator on our website. Just follow the instructions for an accurate fit.

10. Do you sell bra and panty sets?

Yes! We offer curated bra sets with matching panties. Simply search for "Bra Sets" on our site.

11. What’s a Minimizer Bra?

Minimizer bras provide maximum support while making your bust appear slightly smaller—perfect for streamlined silhouettes.

12. When will items be restocked?

Due to global supply chain delays, some items may take longer to restock. We’re working on it—thank you for your patience!

13. Are you opening stores in other cities?

At the moment, we’re focusing on our online experience. Physical expansion will resume once operations are more stable.

14. Should I size up in push-up bras?

No need! Our sizes are true to fit across all styles—whether padded, push-up, or non-wired.

15. Should I go down a size in minimizer bras?

Not at all. Minimizers are designed to shape, not squeeze. Always choose your correct size for the best results.

16. What’s your exchange policy?

  • Exchange is valid within 30 days for bras in original packaging with tags & receipt.
  • Panties and variety packs are non-exchangeable.
  • If nothing suits you, we’ll issue a credit coupon valid for 3 months.

17. What types of shapewear do you offer?

Velvy offers shapewear designed to sculpt, smooth, and support—corsets, shaping briefs, and bodysuits included.

18. Where is Velvy located?

Our operations are based in Rawalpindi. Office pickup is available on request:

SA 995, Rasheed Colony, Sadiqabad Rawalpindi 

19. What are your support hours?

  • Office hours: 11:30 AM – 6:00 PM
  • Phone support: 9:00 AM – 9:00 PM
  • Live chat: Most responsive between 9:00 AM and 2:00 AM

20. Can I WhatsApp you?

Yes! Chat with us anytime on WhatsApp at +92 316 8199951.

21. What are the levels of push-up bras?

  • Level 1: Gentle lift & round shape
  • Level 2: Adds 1 full cup size
  • Level 3: Adds 2 cup sizes for dramatic lift

22. Do you offer same-day delivery in Rawalpindi?

Yes, we offer same-day delivery in Lahore for urgent orders with an additional Rs. 500 service charge.

23. Will the courier know what’s in my package?

Nope! Every Velvy order is shipped in discreet packaging—no product details are visible.

24. Are Velvy products locally made?

Our products are sourced from trusted global partners and manufacturers to ensure premium quality.

25. What payment methods do you accept?

We accept:

  • Cash on Delivery (COD)
  • Bank Transfer
  • Credit/Debit Cards
  • Easypaisa

26. Is Velvy a women-led company?

Yes! Velvy is proudly founded and run by women, for women. From design to delivery—you're in good hands.

27. What if a man places an order?

All customers are welcome at Velvy. Our female support staff handles every order professionally and respectfully.

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